Not streaming from APP


I posted this in the On Demand forum, but perhaps it belongs here?
Hi Cathe admin,

I am an On Demand/Live subscriber. I am having a lot of trouble using the App to watch videos. Many videos fail to load after pressing play, and I get a message in a little white box that says: "Something went wrong. Please try again." This happens repeatedly, but especially problematic over WiFi and now, even over 4G cellular service. I've tried turning my phone on and off. Some videos seem to play without trouble, but more often than not, I cannot use the App to watch. Sometimes, I am able to play a video by logging into On Demand from the Internet (using cellular data) .Please help!

ETA: I do not live in the U.S.

Our Newsletter

Get awesome content delivered straight to your inbox.