Issues with streaming with Amazon Fire Stick

[mianricard]

I used to have a Chromecast to stream my workouts, but it stopped working, and so we got a Fire Stick about two weeks ago, and I have had nothing but trouble with streaming Cathe workouts since then. Sometimes I am able to stream videos after watching the circle of death go around and around 4 or 5 minutes, and sometimes I am simply unable to log into the Live app. Today I was not able to use either app -- when I clicked them on, the screen was black, and then after several minutes, a screensaver came on. I am assuming since this is brand new and the apps were just downloaded, that the latest apps would have been downloaded, but I am not tech savvy at all so IDK. I have had no issues with any other apps on the Fire Stick, but most days since I have been using the Fire Stick, I have been doing Christina Dorner Fitness classes on YouTube because I cannot get most Cathe videos or Live classes to work. I have been a Cathe OnDemand subscriber for 10 years, and my subscription is up for renewal soon. I really don't want to give it up, but I am so frustrated at how difficult it has been to stream the workouts. We have had no issues at all with streaming from any other apps, so I am baffled at why this has been such an issue. Any suggestions would be much appreciated! Thank you!

 

[firemedic]

I've had her streaming service since day one and use to use a laptop but I switched to a firestick probably 8+ years ago. I just had to replace my firestick with a newer one and redownloaded the apps. I just checked both my apps just now before responding and both are working fine for me. I do have very fast internet (800mbps) so I'm not seeing any type of circle spinning. Even when I had slower internet, I never had a problem like you are describing with the firesticks. The only thing I can tell you is I always log out of the live app so the new workouts are always downloaded weekly. I also always force stop and clear my cache before I click on either app. I do this for all my apps because I want to make sure nothing is running in the back ground before I start using an app. I wish I knew more as I am not tech savvy at all. Maybe email customer support and ask them. They have always responded and tried to help me in the past. Best of luck and I hope it works out for you.

 

[mianricard]

Thanks so much firemedic! I figured out how to do a force stop and cleared the cache and it worked!

 

[mianricard]

Well, I am not sure what is going on, but it has been hit or miss streaming via the fire stick this past week (mostly miss), even with doing a force stop or clearing the cache before attempting to stream videos. We have high speed internet, so that is not the issue, and I have absolutely no issues streaming ANY other apps else on the TV I stream my workouts to. The Live app has not worked at all this week, and OnDemand has only worked a handful of times, and even then, I rarely spent less than 5 minutes trying to get it to work. Most of my workouts this week have been Christina Dorner's YouTube videos, which have streamed beautifully, and I have not had any issues at all with them. I can stream and watch Netflix, Hulu, Apple TV -- basically any other app -- while I lift weights, so I am totally baffled as to why I am for the most part unable to stream Cathe's videos. Admin, any suggestions besides doing a force stop and clearing the cache? My subscription expires in early June, and I want to make sure I can actually stream the videos before renewing my subscription.

 

[vivbc]

Well, I am not sure what is going on, but it has been hit or miss streaming via the fire stick this past week (mostly miss), even with doing a force stop or clearing the cache before attempting to stream videos. We have high speed internet, so that is not the issue, and I have absolutely no issues streaming ANY other apps else on the TV I stream my workouts to. The Live app has not worked at all this week, and OnDemand has only worked a handful of times, and even then, I rarely spent less than 5 minutes trying to get it to work. Most of my workouts this week have been Christina Dorner's YouTube videos, which have streamed beautifully, and I have not had any issues at all with them. I can stream and watch Netflix, Hulu, Apple TV -- basically any other app -- while I lift weights, so I am totally baffled as to why I am for the most part unable to stream Cathe's videos. Admin, any suggestions besides doing a force stop and clearing the cache? My subscription expires in early June, and I want to make sure I can actually stream the videos before renewing my subscription.

Send an mail directly to their support people.

 

[mianricard]

Send an mail directly to their support people.

I have, but I have not heard back from them yet. The reason I posted here is that there are lots of people much more tech savvy then I am, and was hoping someone else might have a suggestion.