I wrote to customer service re: my disatisfaction

B

Boybert

Cathlete
with the whole backorder process. I am quite discouraged at what is going on. I feel like they have so much money from people waiting but we have nothing. I keep getting "soon" but what is that - 6 months? It really is ridiculous.

Debbie
 
I know you're frustrated Debbie. Did you preorder? Maybe they're having some difficulties with the company who makes the DVDs. There were some issues there with the quality of those that were sent out in February, so perhaps they're being more careful this time.

I'm a HUGE advocate for writing to customer service when you have an issue. Most places will do what they can to make you happy. I've gotten a free month of digital cable service because our cable installers messed up an appointment with me. I got a $10 gift certificate to the local grocery store because the pork tenderloin I bought was spoiled (that only cost me about $4). Free tilapia because I was bummed about no orange roughy in the store.

I am really not too "keen" on the practice of SNM having you pre-buy your DVDs. I think it would be a much better practice if they had people pre-order with a deposit the way places have you pre-order movies. You put $5 down to reserve your copy, then pay the balance when it's available. That seems a much better business practice to me.
 
Do you mean preorder a whole series? I just ordered the KPC DVD. That's all I'm waiting for. I really don't care for this practice either. I didn't write anything nasty but did clearly state my displeasure. We'll see what happens.

Debbie
 
Oh yes, I meant the whole series. They probably have KPC back-ordered because they don't have enough orders for that particular one for it to be cost-effective to make a batch. That's just my guess. It's been 6 months since you ordered it? That's pretty unacceptable in my opinion. I'd cancel the order and demand a refund.
 
Oh no I haven't waited 6 months! I was just exaggerating. It has probably been a month or a month and a half. Just way too long in my opinion. Thanks for the advice Gayle!

Debbie
 
Gayle, thanks for that link. I just cancelled my KPC/LG with SNM and ordered it from CK! I asked first if they had it in stock and they said they have all Cathe DVD's in stock! I am really happy now. Thanks, I didn't know I could buy them anywhere else. Lisa
 
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