Please let me vent and maybe someone has an idea or suggestion.
I purchased a new laptop from Best Buy and also purchased the extended warranty. Well, just 4 months later it would not turn on. I took it in for repair on 7/31/07 and have not had it returned since. The websites where you can check the status of your order show only that it was shipped to HP but nothing else. It's been in limbo for 6 weeks. Whenever I go to BB or call, they give me the run-around. All they claim they can do is escalate it via email. They refused to call HP the last time I was there and claimed not to have a phone number I could call. I called HP and they stated they couldn't tell me anything because BB is the contact party.I am a full-time, online student as well as a full-time RN and I obviously need my laptop or I would not have plunked $1200 for it.
I am horrifed at the customer service they have. They refuse to give out any contact numbers. Even if HP lost it, why doesn't BB step up and replace it or at minimum demand HP get it back or replaced. I paid BB the money to be protected not to be given the shaft. Has anyone had this experience? Am I supposed to give my money to someone and just wait indefinitely until they get around to fixing the problem? Thanks for letting be vent.
I purchased a new laptop from Best Buy and also purchased the extended warranty. Well, just 4 months later it would not turn on. I took it in for repair on 7/31/07 and have not had it returned since. The websites where you can check the status of your order show only that it was shipped to HP but nothing else. It's been in limbo for 6 weeks. Whenever I go to BB or call, they give me the run-around. All they claim they can do is escalate it via email. They refused to call HP the last time I was there and claimed not to have a phone number I could call. I called HP and they stated they couldn't tell me anything because BB is the contact party.I am a full-time, online student as well as a full-time RN and I obviously need my laptop or I would not have plunked $1200 for it.
I am horrifed at the customer service they have. They refuse to give out any contact numbers. Even if HP lost it, why doesn't BB step up and replace it or at minimum demand HP get it back or replaced. I paid BB the money to be protected not to be given the shaft. Has anyone had this experience? Am I supposed to give my money to someone and just wait indefinitely until they get around to fixing the problem? Thanks for letting be vent.