I ordered the first day of the presale Laura. It takes at least a week for me to get mail from Ck Sales. Sometimes I feel like I live at the end of the earth, ;-) I'm so sorry to hear about the freezing issue. I'm sure replacing the defective DVDs won't be a problem. I'm keeping my fingers crossed that mine are OK, but you never know. Mine are scheduled to get here on the 9th.