Just wanting to share my experience with Holabird Sports to save others some hassles.
I ordered some Rykas which didn't fit and called them for a return authorization number, and returned them right away via ups. Note that this company doesn't even have a 1-800 number, it's a fee call. So I paid ups and the phone company.
Almost 2 weeks later the UPS store called and said the package had been refused by Holabird.
So I picked it up, called Holabird at my expense again, and she said they only accept packages that are wrapped in plastic or heavy paper. I mentioned that it would have been helpful to know that. She said, UPS wants it that way. But UPS had been perfectly happy with a heavy cardboard box sealed with packing tape, only Holabird didn't like it.
Then, I asked if I could send them again and she said no, my return authorization had expired.
x(
I was starting to smell a rat here, like they make it impossible to return things on purpose.
She finally conceded to allowing me another chance to return them. But I will not do business with this place again and want to warn others how they operate. There are many better websites to order from.
Bella
I ordered some Rykas which didn't fit and called them for a return authorization number, and returned them right away via ups. Note that this company doesn't even have a 1-800 number, it's a fee call. So I paid ups and the phone company.
Almost 2 weeks later the UPS store called and said the package had been refused by Holabird.
So I picked it up, called Holabird at my expense again, and she said they only accept packages that are wrapped in plastic or heavy paper. I mentioned that it would have been helpful to know that. She said, UPS wants it that way. But UPS had been perfectly happy with a heavy cardboard box sealed with packing tape, only Holabird didn't like it.
Then, I asked if I could send them again and she said no, my return authorization had expired.
x(
I was starting to smell a rat here, like they make it impossible to return things on purpose.
She finally conceded to allowing me another chance to return them. But I will not do business with this place again and want to warn others how they operate. There are many better websites to order from.
Bella
