Defective Videos

[bellis]

I am just getting into the X-Train Series, and the first time I worked-out with Vol. 4, "All Step-Shoulders" I discovered that my tape is totally defective - both video and sound. Also there is a section where the video-audio are shaky as well on Vol. 6, "Leaner Legs." How do I exchange defective tapes for good ones? Return them individually or the entire 6-volume X-Train set? Please confirm that cathe will pay for return round-trip shippping/handling. I would like to get this resolved as soon as possible, because I am already hooked on the X-Train Series.
Thanks for your help.

 

[SNM Videos]

Email us

You just have to email us...but first try playing the video again and also try rewinding and fast forwarding. Also if you have another VCR try itjust to make sure.