Customer Service

[alsrnbsn]

Cathe-

In general, I have heard very good things about your customer service. I have to say that I am very disappointed, though. I recently ordered 3 of your tapes and received them in a very timely manner. One, however, the Timesaver DVD was very defective. Workouts #4 and #5 skip, jump, freeze, etc. I have sent 3 emails to customer service and have yet to receive any acknowledgment at all.
Have they been on vacation?

Thanks

 

[SNM Videos]

We're totaly up to date on our customer service emails. If you have not received an acknowledgment it means you're not emailing the correct address. You need to email [email protected]

We use an automated ticketing system that automatically and immediately sends you a response stating what your ticket # is and approximately when we will get back to you.

 

[alsrnbsn]

Thank you for your quick response. That is the email address that I have sent my concerns to every time and have yet to receive even the automated response with the ticket number.

 

[alsrnbsn]

Thanks again! The email finally came through!