hiitdogs
Cathlete
I ordered a few items from my favorite store www.athleta.com about 2 weeks ago.
This time around I used "Standard Shipping", thinking, well, they are in CA, how long can that take?? Well, it seems like they ship from OH and standard shipping seems to mean Parcel Post, talk about snail mail.
Well, to top it all off, when I checked on the tracking today, it said it was delivered yesterday at 12 pm. Well, geeh, it's not in my mailbox. I talk to the mail man, he says, no, nothing got delivered yesterday.
Athleta's customer service rep is all snappy. "Well, Madam, that happens all the time, they scan it and may not deliver it, we have 10 business days to deliver and until this time frame is up, there is nothing I can do. I suggest you call again next week". (ahem 10 business days would be tomorrow).
I told her that she's gotta be kidding. I am not calling again, the darn thing says it's been delivered yesterday and it is not here as of 12 pm today. After a little bit of back and forth, I demanded to speak to a manager.
The manager was a little more cooperative and called the local post office and surprise, surprise no one can locate it. She said we need to wait until tomorrow, so the post office can speak to the actual mail carrier. Well, I already spoke to him, for pete's sake!
Wonder what happens tomorrow. I am really ticked off at them, I have never had any company send Parcel Post. I mean, I paid $ 10 for shipping for a pair of pants and 3 pairs of socks.
I ordered the DVDs for the Namaste Yoga series (which is probably the same weight) from Canada on Sunday and it was in my mailbox this morning (and I paid the same $ 10).
But what really bothers me, is their attitude! They are not a "cheap" vendor and not a "discount" store, so I am shelling out quite a bit of money for their items (which are good quality, no doubt), am I wrong to expect a little more, shall we say, customer support.
Does anyone have any suggestions how to handle this, if the package can't be located tomorrow?
Thanks guys!
Carola
This time around I used "Standard Shipping", thinking, well, they are in CA, how long can that take?? Well, it seems like they ship from OH and standard shipping seems to mean Parcel Post, talk about snail mail.
Well, to top it all off, when I checked on the tracking today, it said it was delivered yesterday at 12 pm. Well, geeh, it's not in my mailbox. I talk to the mail man, he says, no, nothing got delivered yesterday.
Athleta's customer service rep is all snappy. "Well, Madam, that happens all the time, they scan it and may not deliver it, we have 10 business days to deliver and until this time frame is up, there is nothing I can do. I suggest you call again next week". (ahem 10 business days would be tomorrow).
I told her that she's gotta be kidding. I am not calling again, the darn thing says it's been delivered yesterday and it is not here as of 12 pm today. After a little bit of back and forth, I demanded to speak to a manager.
The manager was a little more cooperative and called the local post office and surprise, surprise no one can locate it. She said we need to wait until tomorrow, so the post office can speak to the actual mail carrier. Well, I already spoke to him, for pete's sake!
Wonder what happens tomorrow. I am really ticked off at them, I have never had any company send Parcel Post. I mean, I paid $ 10 for shipping for a pair of pants and 3 pairs of socks.
I ordered the DVDs for the Namaste Yoga series (which is probably the same weight) from Canada on Sunday and it was in my mailbox this morning (and I paid the same $ 10).
But what really bothers me, is their attitude! They are not a "cheap" vendor and not a "discount" store, so I am shelling out quite a bit of money for their items (which are good quality, no doubt), am I wrong to expect a little more, shall we say, customer support.
Does anyone have any suggestions how to handle this, if the package can't be located tomorrow?
Thanks guys!
Carola
