Can't access Cathe Live - Subscription only terminates on June 9th

[mpina]

Hi,

Yesterday I tried to access Cathe Live and to my surprise, I couldn't.

I purchased my 1 month subscription on May 9th, so I should get access until June 9th.

I also checked the app and it said I'm not suscribed!!!

Can you please check this?

It's not correct to cut-off access before the month is finished.

Also, I sent 2 emails to customer service with no reply until now.

Marta

 

[forum_admin]

Hi,

Yesterday I tried to access Cathe Live and to my surprise, I couldn't.

I purchased my 1 month subscription on May 9th, so I should get access until June 9th.

I also checked the app and it said I'm not suscribed!!!

Can you please check this?

It's not correct to cut-off access before the month is finished.

Also, I sent 2 emails to customer service with no reply until now.

Marta

Hi Marta, I'm sorry you're having an issue with your subscription. The reason you were cut off early is you canceled through PayPal instead of us. When you do this PayPal immediately kills the connection between your PayPal subscription and Cathe Live. When canceling, you always need to do it through us, not PayPal. This way your service will not be interrupted prematurely. Our customer service team is looking into this and should reach out to you later today with some possible solutions.