Okay, here's the story. I ordered the high step from all around fitness. Awesome deal.. Gray topper, five risers, plus Cathes' muscle endurance, $42, $10 shipping. AOl wouldn't let me open the order page so I had to call in the order. I gave customer service the item number AND we specifically went over everything included. I sent a money order out on sat. (trying to live credit card free, HA)and they were going to send me an email just to verify that I had ordered. Another email would be sent when they received money order. As of 3 o'clock today I hadn't heard anything from them. I had also read a post from another Catheite who lives closer to the store saying that she was quoted $15 for SH. So I decided to call and ask if they had received payment and what was up with the different shipping prices. The same rep. that took my order answered and before I could say who I was she said she remembered me (odd?) She said she had not received payment but with holiday it could be held up. About shipping she said that she had made a mistake with me, but they were going to honor it because that is what she quoted me. Ok, I'm feeling better and everything seems ok. True to her word about an hour later I get the email confirming that I had ordered. EXCEPT it is saying I ordered four risers and no mention of the Cathe tape. So I kinda flip out, recheck website to make sure I am correct. I was, so I called her back and had to leave a message. I also emailed her back and pointed out all the problems. Within an hour I got another email from her saying that their web designer made a mistake and it should of been four risers, and that the picture only shows four (I haven't gone back yet to see if shes right)But because it says five, and that's what I ordered once again she said they will honor that. She went on to say that the "complimentary" Cathe tape is discontinued and they don't have a substitute. I have to let her know if I still want this, or do I want her to send money order back when she receives it? Ahhhhh, I am very disappointed. I really wanted that tape. What do you guys think? Would you make a fuss over the missing tape? I thought those "complimentary" tapes were sealed up in the box? I could really use some opinions!
Thanks
~Carolyn~
Thanks
~Carolyn~