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1) Thanks for getting back to me. 2) Why is this not stated clearly in your FAQ? 3) Why did it take three days to get this question answered? It’s a simple query with a “simple” solution. 4) Your developer needs to make the sign in process much clearer and more user friendly. There is no option...

PS When a customer is neglected and you are clearly in the wrong, you might begin your eventual correspondence with, “We are so sorry you are having this issue and we are committed to making everything right. What can we do to assist you?” Instead, I am basically hearing, “Not our problem. Go...

I cannot log in. That’s the issue. And that’s not Apple. That’s you. My username and password work perfectly for this site. They do not work for the app. I want to use the app on my iPad. No other issues. It has taken you 60 hours to get back to me on a very simply matter. I continue to be very...

We’re done. I am truly disappointed that this was not resolved. I will be pursuing a refund and letting everyone know how great Cathe is... but how terrible her customer support is. Wow. I am just stunned that you couldn’t even respond to a very simple customer request from someone who has used...

We’re done. I am truly disappointed that this was not resolved. I will be pursuing a refund and letting everyone know how great Cathe is... but how terrible her customer support is. Wow. I am just stunned that you couldn’t even respond to a very simple customer request from someone who has used...

Reported the app issue to Apple. Have requested assistance from them. If you do not respond by 5PM, EST, I will have no choice but to escalate my request to a cancellation and refund. I do not want to do this. I want to use the app. I love Cathe’s workouts. But because I cannot get technical...

Reported the app issue to Apple. Have requested assistance from them. If you do not respond by 5PM, EST, I will have no choice but to escalate my request to a cancellation and refund. I do not want to do this. I want to use the app. I love Cathe’s workouts. But because I cannot get technical...

https://cathe.com/forum/threads/cannot-log-in-to-ondemand.314955/

Should I just contact Apple and demand a refund? Maybe use another platform instead of CatheOnDemand? Leave you a poor review? Post this issue on social media? I’ll give you until the end of this business day, Monday, July 20, 2020, to resolve this issue. If not resolved, you have lost a...

Yet another plea to tech support. I would truly like to be able to use the product I purchased. Please respond.

Stillllll waiting

Still cannot log in. Still have not received an answer from tech support.

Still cannot log in.....

Will check in every few hours. Would love to get a workout in this weekend. Some time.

2nd UPDATE: Now I am getting the Invalid username or password error message again. Please advise.

UPDATE: I am no longer getting an invalid username or password message when I try to log on. But now the system is just processing with no access. (The icon keeps spinning until my iPad times out and turns off.) Please advise.

I am an on and off user of the OnDemand app. I have login credentials with this site (obviously, or I wouldn’t be able to post here). However, today I purchased a monthly subscription through the Apple App Store and I can’t get into the OnDemand app. I’ve tried my Apple ID information and the...