Where are my download links?

[iron-mom]

I no longer have the emails that sent them to me in the first place but I wat to reload the new videos to work in the blender. I sent an email a few days ago. Isn't there a place on the website that keeps yhour downloads once you are logged in?

 

[SNM Videos]

Download Links

Your download links can't be accessed on our website. If you have lost your download links you need to open a ticket in the help desk and customer service will help you.

 

[iron-mom]

I did open a ticket and did get a message back through my email that a ticket had been opened ( Ticket #5632111)
but that was days ago. What is next? When I try to log on to open a new ticket- it does not recognize my email address. Thank you

 

[Cathe Friedrich]

Help Desk

That's a ticket number for shop.cathe.com. For Downloads you want to use the Help Desk (there is a link at the very Right Top of this page). I informed Customer service and they will contact you in just a bit.

 

[iron-mom]

Thank you for the prompt response!

I am a little late in thanking you, but they did take care of it right away! Thank you!