problems with ordering

[Faythe]

Cathe:
I am having trouble ordering dvd's and a calendar from the website, so I called the 800#, but they were having the same problems. Perhaps the calendar is not in stock and that is why we can't order it. The stickers come up every time I want to order the calendar. Also, it doesn't allow you to order them both. Also, is the price still $19.99 (which includes shipping) if the order is over $100? It's Sunday, and so the regular customer service dept isn't in until tomorrow. I work the same hours as the customer service and don't have privacy & don't feel comfortable giving out my credit card # there. If they fix the problem on the website I could posibly get online to order it tomorrow night, but I want to understand the details of the shipping and prices first. Thank you for your help.

BTW, Am I the only one having this trouble?

Sorry to be a bummer,
Faythe

If someone in customer service can email me, that would be fine - [email protected]
Thanks.

 

[bayerngirl]

Hi Faythe,

I odered the calendar from the website today with no problems. I used an APO address(I live in Germany) with no problems. My invoice showed $ 19.99!! I recommend to write to customer service! Nancy will help you.

Hope this helps!
Belinda
http://www.PictureTrail.com/gid16930497

 

[SNM Videos]

There really isn't a problem with the website. The Calendar is not in stock yet, so you can not order DVD's or other products with the Calendar at this time. We've only been taking orders for those wishing to order the Calendar "Only" up into this point. Later tonight or at the latest tomorrow we will turn on the switch on our www.shopcathe.com website and start taking orders from those wishing to order the Calendar an other products we sell.

Calendars will be in stock as of this Tuesday, December 11th and we will begin shipping immediately after they arrive.

As long as your order totals at least $99 on qualified items (calendar, DVD's and VHS tapes) and your ship to address is in the USA, your order will ship free (UPS Ground).

 

[Faythe]

Thanks for your quick response. I was wondering if the reason I couldn't order it yet was because they were out of stock. I will order it online tomorrow night then. I've always gotten great customer service from anyone associated with Cathe.com -
Thank you again.
Faythe