On Demand and Cathe Live

[gogigi]

I pay for Cathe on Demand and Live Monthly membership. I frequently have difficulty with access to Cathe Live and On Demand. This is extremely frustrating. I'm ready to workout and the video I need is a Cathe Live video but all I can do is wait for a response. Does anyone else have this issue and if so how was it resolved?

 

[forum_admin]

Hi gogigi, There shouldn't be any problems connecting to either Cathe Live or Cathe OnDemand as long as your wifi and your device are up to date and working properly and you're logged in. You will occasionally have to force close the app, but otherwise, you should connect almost instantly. If you're having issues make sure to contact our customer service team at [email protected] and they can help you troubleshoot your issues.

 

[Debbie1177]

I have the same problem

 

[forum_admin]

I have the same problem

Hi Debbie1777, connection issues are nearly always related to wifi problems or incorrect login info. Have you contacted our customer service team at [email protected] ?