Down load prob

[SunKissed]

I down loaded to itunes and when I click on the disk I want, a message pops up saying the movie cannot be used because the original file cannot be found. would like to locate it, and when I click yes I can't find it. Any suggestions?

 

[SNM Videos]

Download does not appear

Did you click "Open" or did you click "Save" when you downloaded the file?

 

[SunKissed]

Umm, not sure.

 

[SNM Videos]

Can't find download

My guess is you clicked "open" instead of "save". On a PC when you do this the video is cached in your browser and will play in iTunes, but once you close iTunes your file is lost forever since it was never saved to your hard drive.

I would suggest re-downloading the file and make sure this time you click "Save" and select a download location that you can remember. Some browsers automatically store downloaded files in a specific folder and others save directly to the desktop. We recommend selecting a location that is most convenient for you. Then click on Movies located at the top left of iTunes under LIBRARY. Once you do this, you should see a list of movies currently in your iTunes Library in the main panel. Drag all of the CatheDownloads you have purchased from their download location into the main Movie window. This will add them to your library.

 

[SunKissed]

Thank you so much! Does this make the computer run slower, because mine seems to be a bit more slow since downloading these.

 

[SNM Videos]

You shouldn't experience any slowness just because you downloaded a file unless your hard drive is near capacity.