I am trying to see if I can get any resolution and I have sent a few emails but I am trying this route instead. When I was visiting my sister and in the middle of my STS rotation, I realized I did not have the right DVD. I was in a good groove and didn't want to lose my momentum so I decided to just download the workout I needed. I purchased the download first with my bank and was told there would be a 2-3 day hold until paypal released the funds. I thought you have got to be kidding me. So I purchased it again with my credit card hoping since I have every Cathe DVD and many downloads that I could get a credit. What is even more frustrating is that my bank account was double charged. Now I have paid for a workout 3 times all because I wanted to keep my STS rhythm going. I did get refunded the double charge on my bank account but I am waiting to hear about the other. I will no doubt download another workout so I am not asking for a refund. I have only download STS Disk #7 once. Can anyone offer advice or help me out? I have not heard back via email since I was refunded on the double charge. Thanks.