DESPERATION AND DISPAIR -HELP PLEASE!

idream

idream

Cathlete
Hi,

I'm posting to get some help, for my friend Amelia - User Name: Punka274.

Her internet service provider changed her email address last Friday. Since then she can't post, read, or use Cathe.com. She is able to send PM's but thats it. She has sent in a request for help, but hasn't recieved a reply as yet. Shes withdrawing badly! Please help! How does she get her Cathe.com account up and running again?

Thanks heaps :D
 
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Re-register?

Andrea, I think I've seen posts where people say they have to re-register when they get new e-mail addresses. Not sure. I'll bet she'd hate to give up that impressive post count and start over at zero, but she may have to.

I hope tech support gets to her quickly! I'll drop her a PM because I saw her butterfly chair recently while on vacation and wanted to let her know (see her pix for explanation)!
 
idream said:
Hi,

I'm posting to get some help, for my friend Amelia - User Name: Punka274.

Her internet service provider changed her email address last Friday. Since then she can't post, read, or use Cathe.com. She is able to send PM's but thats it. She has sent in a request for help, but hasn't recieved a reply as yet. Shes withdrawing badly! Please help! How does she get her Cathe.com account up and running again?

Thanks heaps :D
Click to expand...

Not sure why your friend Punka274 is having problems, but changing an email address has nothing to do with using our forums. To login you just need to use your user name and password. Perhaps she has forgotten her password?
 
Hi, again.

I passed on your reply to Amelia. However, she can send PM's so she knows her password.

This is the reply she gets whenever she tries to use the Cathe.com.




punka274, you do not have permission to access this page. This could be due to one of several reasons:
  1. Your user account may not have sufficient privileges to access this page. Are you trying to edit someone else's post, access administrative features or some other privileged system?
  2. If you are trying to post, the administrator may have disabled your account, or it may be awaiting activation.
Posting Rules You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

This is in the bottom left corner when she tries to use her account.




Thanks again.
 
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idream said:
Hi, again.

I passed on your reply to Amelia. However, she can send PM's so she knows her password.

This is the reply she gets whenever she tries to use the Cathe.com.




punka274, you do not have permission to access this page. This could be due to one of several reasons:
  1. Your user account may not have sufficient privileges to access this page. Are you trying to edit someone else's post, access administrative features or some other privileged system?
  2. If you are trying to post, the administrator may have disabled your account, or it may be awaiting activation.
Posting Rules You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

This is in the bottom left corner when she tries to use her account.




Thanks again.
Click to expand...

I would suggest as a next step to try try clearing your browser's cache and delete cookies. has she tried this yet?
 
Hi again.

Amelia has deleted her cookies and cleared her browser. Does she now need to activated her account? When she tries to post it says that her account has to be acctivated. Is that the next step?

Thanks.
 
idream said:
Hi again.

Amelia has deleted her cookies and cleared her browser. Does she now need to activated her account? When she tries to post it says that her account has to be acctivated. Is that the next step?

Thanks.
Click to expand...

She should have received an auto email with a link in it. She just needs to follow the instructions in the email and click on the link included with it. This will activate her account.
 
The Punka274 "can't use Cathe.com" continues!

I've just tried to send her a PM to tell her about your last advice. This is the reply I recieved .

  1. punka274 has chosen not to receive private messages or may not be allowed to receive private messages. Therefore you may not send your message to him/her.

    If you are trying to send this message to multiple recipients, remove punka274 from the recipient list and send the message again.
Is there anyway you could help her directly? Or should she just start all over and become a new member?

Thanks for your patience with us. Hopefully this can be sorted soon. She's really missing her Cathe, fix. ;)
 
whoohoo...im back an running:D

Thanks Andrea for doing this....your an Awesome friend! And thanks SNM videos for helping me sort this out:D
 
Hey Jodi....thanks girl,i missed you guys to!

boy,i'll tell ya...going 12 days without my cathe forums was pretty hard, I was having withdrawls:confused:
 
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