App Not Working

[hklynch0526]

For the past couple weeks, I have not been able to view videos in my app on my iPhone. It gives me the message that a subscription is required, even though I have a subscription (it had been working fine before). It works fine on my Roku so I’m not sure why the app is telling me that I don’t have a subscription. Is anyone able to help? My login name is hklynch0526. Also, I’ve restarted, uninstalled and reinstalled app

 

[forum_admin]

Hi hklynch0526, this message means your not logged into your account. The first thing to make sure of is that you're not trying to log in through the iTunes account link on the app. Also, make sure you have updated to our new V2 app. If this doesn't solve your issue there are two possible causes for your problem: #1 You need to at least force close our app on your phone as something is cached. Try swiping the app off your screen. If this doesn't work contact us for further cache removal steps. #2 you're typing the wrong login information. This is the most common reason for this message. If you contact our customer support at [email protected] they can temporarily change your password and log into your account. They can then test your account login and if successful send you your new password for you to try. You can then change your password to whatever you like. . Let us know if this helps