any computer geeks around?

D

Dutchie42

Cathlete
Norton found a virus and quarantained it (petsky or something). Now suddenly there is a message in my inbox dated 1/1/1970 no sender, no subject, no message (it's in preview) and I can't get rid of it. If I delete it it's gone from the inbox, then I delete my trash and the message is back in my inbox. If I mark it as junk, it is moved to the junk folder automatically, but if I check the junk file it isn't there. When I go back to the inbox it's right there again.

All othere messages in my inbox are suddenly all empty!

Sofar, my computer seems to behaving normal at the moment, but does anybody have any ideas?

Thanks,
Dutchie
 
Dutchie,

Try looking up the virus on the Norton website:

http://www.symantec.com/avcenter/vinfodb.html

It should have removal instructions. If you can't find it there, you might try a general Internet search, but be cautious about removal instructions from personal sites/postings.

Did Norton isolate the virus?

What OS are you running? Windows ME and up have a system restore option that *might* work as last resort (I've never had any luck getting this to work).

Hope this helps and good luck,
L
 
Thanks for trying to help.

Norton did isolate the virus, but I ran the removal tool for that netsky thing twice (system restore off) just in case, but it's not on my computer.

Whatever it is, it has now completely emptied my inbox. And there was stuff in there for an exam assignment that I have to hand in by 15 April. I didn't print it, stupid me!

Have you heard of a virus that empties your inbox? There is not other virus on my computer according to Norton. I also have a firewall.

I'm running XP professional and I'm using mozilla sunbird as my default email.


Dutchie
 
OK what apparently happened is that norton found the virus and then quarantained the whole inbox!!

After running the removal tool I restarted the computer and Mozilla automatically generated a new inbox, so gone was the old one and I had a brand new empty new inbox.

You can set norton to find and quarantaine viruses in mozilla thunderbird but not quarantaine your whole inbox when doing so.

Note: This can also happen to Outlook and Netscape!

Dutchie
 
In the future why not use Yahoo mail or Google's upcoming Gmail for your mail. You use on line services, things are scanned for viruses. If you use the preview feature of Windows you are setting yourself up. Previewing is the same as opening. Any attachment that is sent to you whether it be somebody's chili recipe or some miscreant's malware is going to get opened. As you have discovered the hard way.

I'm suprised Norton didn't stop it from coming on board, Netsky isn't exactly a new virus. Did you have Norton running?

Dave
 
Hi Dave,

Norton did find it but then quarantained the whole inbox instead of just the email as it normally does. As this never happened before and I had no idea what had just happened I totally panicked.

I didn't know that the preview pane is the same as opening the email. Thanks, I have that turned off now.

Dutchie
 
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