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Hello everyone, Just a status update to let you know that we are still working diligently on finding answers to everyones' issues. Being hit with OS X Lion, major updates to the encoding software built into the WB, and now Adobe AIR 3 (which actually eliminates some of the tools we count on...

Hello sysygy314, Yes, the problem is with OS X Lion, and we don't currently support the Workout Blender running under OS X 10.7. We are working with the programmers to fix the issues that Lion has introduced with the encoding and other tools that are incorporated into the Workout Blender. Our...

Hello Jenny, We have not released a newer version since the December release. We have been working with the programmers and know what the problem is, and it seems that FFMPEG has updated their encoding software in the mean time which should work correctly. However, with the release of Mac OS...

You're welcome!

Hello everyone, I'm sorry it has been a while since your questions, but we don't have a solution to the problems you are experiencing. We have been researching the issues with the programmers and are confident that we will have a solution developed for the next release. Unfortunately, with...

Thanks for the answer, Ffte! So yes, Sandi, you need to install iTunes on your computer first. The link Ffte referred you to gives you the details. And Ffte, if you cannot find your download codes, please contact customer service and they can send you replacement codes after they verify what...

Hello Helene, You are correct that you will need to download newer versions of the four newest workouts. We made changes in the files themselves so that they would work correctly with the Workout Blender. Unfortunately, I cannot give you the re-download codes for those videos, but I will talk...

Our videos must be downloaded to the computer and then synced to the iPad via iTunes. This is pretty much how any video works with the iPad (you can stream video to it, but if you want the video to actually reside on the iPad you have to sync it).

Hello dennyr and hiho322, Placing DVDs into the Workout Blender (or ripped DVDs) is not possible now, and we do not plan on integrating this functionality into it. Because of future planned features, to place "unofficial" versions of workouts into your premixes would render these new features...

Hello Jo, Happy you were able to work out the problem!

Hello fyregypsy, We are looking into the particular videos that you mentioned and will let you know if/when we post updated versions with chapters corrected. Also, we will be releasing a newer version of the Workout Blender that should address some of the problems you have mentioned...

Hello Fathnveggies, I have a couple of questions for you first before we try troubleshooting: The first is are you running Windows XP, Windows Vista, Windows 7, or Mac OSX? The second is what type of computer are you playing the videos on? (This would include make, model, processor...

Hello erin1621, If you are following the process exactly as shown in the tutorial and you are still having the problem, I'll need to get a little more information from you in order to best help figure out what is happening. Could you let me know: -What computer operating system you are...

Hi erin, Please take a look at the video tutorial for the Workout Blender (available by clicking on "Watch Quickstart Guide" under the Workout Blender logo). You cannot drag directly from iTunes to the Blender and the tutorial will show you the correct method for importing videos into the WB.

Hi upnorthchick and hiho322, We did not want to compromise the quality of our newest videos, so the specs for them are beyond the specs of the iPod Classics. We created special versions of the videos for iPod 5G, Classics, etc., that will work fine on these devices. You just need to contact...

Hi Kathy, The names of the video files being garbled is probably the cause of the problems you are having loading the videos into the Blender. Even if you rename the files back to their original names, more than likely if the name was damaged, the metadata for the file was also damaged (the...

We have not been able to update the Blender yet for LIC as this is scheduled for the next release, however, we have recently re-encoded the video and re-posted it on our server. This new version does not have any of the problems that the old one does. To get the new version, simply use the...

Hi Kathy, A couple questions just so I can be on the same page and help you the best that I can: 1. When you first installed the Blender, did you leave it set to the default storage locations for files, or did you change them? 2. Did they change the username of your computer when they...

The re-encoded version of Imax 3 has now been uploaded.

Hello Dani53, To accomplish what you would like to do: 1. Download the file to your desktop computer. 2. Drag the file into iTunes, which you can then use to sync it to your iPhone or iPod when home. 3. Use an external hard drive, a USB memory stick (no smaller than 2GB so that any of...