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Hi pgeiger, At the current time, you cannot change the default location of the Workout Blender files once they have been set upon the first installation of the software. This is mainly because if the locations are changed, the software will lose track of all of your created workouts, the...

@59redrobbin, Glad you were able to troubleshoot it yourself and that it is working for you! @hiho322, don't lose faith quite yet. The developers of the libraries that we use have completed the process of updating them to work with Lion, and we are at this point just waiting for them to...

Just working through the troubleshooting process...but do the files that you are dragging into the workout blender end in ".m4v"? For example the YogaRelax video would be called "Cathe-Low-Impact-YogaRelax.m4v"

Hi 59redrobbin, Just to clarify a couple things so that I can help you better, are you dropping the entire folder into the Workout Blender onto the import icon, or each individual video file? And are you running the current version of the WB and what operating system are you using, including...

Hi kblver, The reason that Quicktime is opening on those particular videos is that we had to use a different encoder for them, which, depending on your settings will open with Quicktime rather than iTunes. The easiest solution is, while iTunes is running, to drop the two movies into the...

Hi aussiekers, After researching your problem, the only thing that I could find is that this is a problem that iTunes 10.6 (40) on the Mac has with iPod nanos (Please see: https://discussions.apple.com/message/17948679#17948679 ). iTunes 10.6 has been a dog of a program (I have been having...

Hello aussiekers, I have a couple questions for you first to help you better: 1) Since it sounds like you are using a brand new Mac, please let me know the version of iTunes that you are using. You can do this by going to the iTunes > About iTunes menu. More than likely it should be 10.6...

Great, Nancy! Thanks for letting us know.

Hello Nancy, Because of some technical reasons with that particular series of videos, we had to make a separate version of the downloads for use on the iPod Classic. If you contact tech support (HelpDesk Pilot - Help Desk Software) and provide your invoice number(s) and the e-mail address you...

Glad it all worked out for you! Enjoy your workout with Imax3! :)

Hi Suzette, Many third-party manufacturers will not tell you that the cables they manufacture will not work with newer Apple products. All of the official Apple A/V cables for their newer products contain a chip which must be present for the video and/or audio to play correctly. Apple does...

Hello Bridget, No, there is no way on AppleTV to show the time constantly. The only way to see the time is to pause the video for a second to bring up the progress bar along the bottom of the screen, then hit play again, and there is no display (like on most DVD players) that you can toggle...

I will mention it to the developers about the Windows XP Media Center edition not importing correctly. We do not have that version of the OS here for testing, but I will ask the programmers for their input.

Hello Jen, Just wanted to make sure that you are using the current version of the Workout Blender. If you are still having a sync issue and are using the current version, please let me know. We do have a more current version waiting for release, but have to hold it back until one of the...

Hi, Our videos will play on most devices that say that they support h.264 video, which is just about any on the market today. It is quickly becoming an industry standard, and most "smart" phones, media players, and tablets support it. However, two caveats: 1) Only Apple products will support...

Hello, If you are watching our older videos, it is normal to see black bars on the sides of the videos, as they are recorded using the older 4:3 aspect ratio that was standard for television before the advent of widescreen. Our newer videos are recorded in widescreen (16:9 aspect ratio) and...

Hello lala1, If you have not found a solution yet, please follow the instructions in this thread in order to have the Workout Blender function again. Please note that it will reset the Workout Blender to "new" again, and you will need re-import your videos and re-create your premixes...

Hi myputer and debharv, Although this solution works, it is not really a "solution" in that it totally wipes out your saved workouts, imports, etc. We are still working on finding the cause of the problem itself and will update you when we have updated the Workout Blender. I do want to caution...

Thank you for providing the image and information. We have not encountered that here in our offices during testing, and I have forwarded it to the programmers for their input.

Hello myputer and debharv. Could either of you place a screen capture of the screen you are describing. We have not encountered that error and it would help greatly to see it. Thanks!