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Thanks. I will look into this early next week after we are done with the Road Trip here in Glassboro.

Hi Renee, Any content that you purchased in the iTunes Store can be re-downloaded, however any content that you copy into iTunes, whether it be music, videos, etc., that you have purchased anywhere else will not be able to be redownloaded since it only resides on your machine. The only...

dimples041 and MariaLurdes, I will look into the problem and get back to you with those particular titles. I think that the problem might be stemming from a bad preferences file but want to check before I give you a definite answer. Please bear with me through the next few days since we are...

jam505reyy, if you can expand on that I can try to help you.

hiho322, Yes I agree, however it isn't our programmers that are tying things up. It is the open-source software that we rely on in order to re-encode the video, which is incredibly complex. I don't know, either, why they have not updated it to work correctly, especially since it seems to be a...

Hello REMeeks, The Cathe Download files will not be accessible from any computer except the one that you copy the videos onto. iTunes stores the videos within its database on that computer only, so if your hard drive crashes, you could possibly lose the files. It is always a good idea to back...

Hello Laura, Yes, missing chapter points are indicative of an incomplete download. Please attempt to download the file again and this should solve your problem.

Hi mjd, I will look into the problem and see if I can re-create it here. By the way, on what system are you using the Workout Blender? I'd like to use the same so that I can accurately try it. Thanks!

Hello bethj, Yes, at 7 megabits per second, 90 minutes is about right for the download time.

HI, No, you shouldn't have to use the Workout Blender to see the chapters while playing the video on your computer. If you can let me know what software you are using to view your videos (are you watching them within iTunes, using Quicktime 7 or X, etc.) I can show you how to access the...

Hi, Over the last few years, there have been a few videos which have had problems in the Workout Blender, but over time we have gradually re-encoded and re-posted updated and corrected files. At this point, Step N Motion 1 is the only remaining video in mp4 format which might cause problems in...

mmjam, Here is the link to the Forum post which contains the instructions: http://cathe.com/forum/f122/users-80%25-complete-videos-not-importing-problems-280095/ Please note, however, that if you are using a 64 bit system (Windows Vista or 7 64 bit or Mac Lion and above), the problem...

Hi, If you have clicked on the "Create Video" button after making your workout, then you should have a folder located here that contains the video: On Mac OS X: [your hard drive] > Users > [your username] > Movies > Workout Blender Videos On Windows: [your hard drive] > Users > [your username]...

Hi, The resolution of the downloads differs per series, as older videos were shot at lower resolutions (although they were state-of-the-art at the time!). All of Cathe's current videos are only available for download at 720x400 in widescreen. All the newer videos were shot in 1080i resolution...

Hello ruthie341, The problem you are having is an issue that crops up with the Workout Blender and Mac OS X 10.7 Lion which at this point has no solution. We have been waiting for the developers of the encoding software to update their code so that we can employ it in the Workout Blender, but...

Hello Eva, It sounds like the problem is with the libraries we use for importing videos and the version of Vista you a using (I saw in another thread you said you were using the 64 bit version). We are having a similar problem on the Mac with incompatibilities with 64 bit software and waiting...

Hello Eva, If you could provide a couple pieces of information to me, I can help troubleshoot your problem a little better. At what point is the WB freezing; what are you/the WB doing at the time it has the problem? Is it consistently the same place/time/video, or different? Your answers will...

Hello Sandra, Yes, I would recommend downloading the file again. The chapter data is located at the tail end of the file, so in the case of incomplete downloads, the chapters are usually missing. We have verified that the file online contains the chapter points, so please go ahead and try...

Just some information for everyone here...if you store the videos on your iPad, iPhone, or iPod and play them using AirPlay through your AppleTV, you don't have to use the device to control the videos. When playing through AirPlay, you can still use the AppleTV remote control to pause, play, and...

Thanks for the assistance, daybreak! Curtis W. Kapus | Cathe Dot Com