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Hi Gobias, Thank you for your suggestion. This is something that we have long considered and is on our list for possible future inclusion.

Hello Gobias, Unfortunately it looks like you are running a 64 bit version of Windows, which is not supported at this time by the Workout Blender. Components of the software that we rely upon which encode the video are not yet 64 bit compatible (that's why the software freezes at 10%...it is...

Just adding my two cents here...we did the same thing for my 8 year old son. It was actually cheaper to hand down my wife's 4 to him than to buy a new iPod Touch. The phone will function exactly like the iPod touch (no data service or phone service like previously mentioned), but with one...

Just wanted to confirm that yes, this is possible and works fine. Plus, it is always a good idea to store your downloaded files on another hard drive as a backup just in case the inevitable happens! N.B. In iTunes on the last panel of the preferences ("Advanced"), make sure that "Copy files...

Hi Nathalie, This is a common occurrence on installations of the blender, and usually can be remedied by closely and exactly following the instructions in this post: http://cathe.com/forum/2062906-post1.html This will remove the corrupt files which prevent the Workout Blender from...

Hi Nathalie, Can you do a screen shot of what the Workout Blender looks like on your screen after it is launched and where you are having problems so that we can see what you are experiencing? Thank you!

Hello Jamie, I have followed your instructions and replicated where you are having problems using Safari 6.0.4 (I am assuming on a Mac, however if you are working on the PC version of Safari please let me know) and have not been able to duplicate the problem. Each time it successfully saves...

Hi Nathalie, I am a little confused by what you are asking with regard to the Workout Blender and a web browser. Since the two are mutually exclusive of one another, I am not sure what is not working correctly. The Workout Blender runs as a separate application and does not require a browser...

Hi, Please submit a ticket to the Downloads Store and they may be able to help you. I will advise them that you are going to contact them. The more information you can supply them, the more likely it will be that they can recover your old purchase information. Thanks! HelpDesk Pilot -...

Hello Epcot Chick, We are working on the issue, but thank you for the input. It helps to know that this is not isolated. One question, are you working on a retina display version of the MacBook Pro? And if so, the 13 or 15"? Thanks!

Will do, nckfitheart2009!

Hi Viola 1625, Thanks for the information. I have a couple questions before we delve deeper into this. When you stated that you have uninstalled the Blender, have you been using the process outlined here: http://cathe.com/forum/2062906-post1.html ? Also, are you using the most current version...

Hello dimples041, This 10% bug seems to be affecting users on both Windows 7, 8 and Mac. We are investigating the problem and believe it has something to do with recent Adobe AIR or system updates. Sorry we don't have a better answer at this time, but we are actively working on the issue to...

Yes, the site was down for a while, but is now back up and functional.

Hello nckfitheart2009, In theory you should not have a problem blending Intensity into the other workouts you have mentioned, but this "10%" bug seems to have reared itself lately with recent system/Adobe AIR updates and is causing the freeze on even videos that do not have to re-encode. We...

Hello jaz050465, To answer your questions in order: Yes, the files can be stored on your PC, and this is what we recommend. Below is a screen capture showing the sizes of all the XTrain files for your reference: And yes, you can upload the files to Dropbox and access and play them on your...

Hi Viola1625, When you drag the video over the "Drag Your Cathe Videos Here to Import" box, does your cursor change to an arrow with a green "ball" with a + sign in it? If not, try holding over that box for a second to see if the cursor changes and then drop it in. If it is changing and still...

Hi Annie, You can contact them here: HelpDesk Pilot - Submit a New Ticket

Hi dimples041, We can start to troubleshoot with some basic information from you. Can you let us know: What operating system you are using including the version number. If you are using the currently available version of the Workout Blender available here: Workout Blender by Cathe...

Hi, yes, our downloadable videos will work fine on a Kindle Fire first generation or later (I have one and have tested them personally). Although it is possible to download directly to the Kindle using an app that enables this functionality, it is better to download the files to your computer...