Dear Cathe,
I have been trying to replace some videos I purchased through your website.
I tried the 800 number and e-mail address, they said no problem but but I am still waiting for instructions from them.
I realize you are busy, I re-forwarded you a brief summary of my previous communications with your customer service, but I just received notification that the message did not go through.
Can you please help?
Thanks for your time.
I have been trying to replace some videos I purchased through your website.
I tried the 800 number and e-mail address, they said no problem but but I am still waiting for instructions from them.
I realize you are busy, I re-forwarded you a brief summary of my previous communications with your customer service, but I just received notification that the message did not go through.
Can you please help?
Thanks for your time.