lrayburn
Cathlete
I just wanted to thank everyone who encouraged us to buy cardio coach in the previous threads and share an awesome customer support experience too. I bought volumes 1 & 2 last week. I did them, loved them and decided to order 3, 4, & 5.
Yesterday evening I sat down to order them and my internet connection was a little slow so I got through the ordering process but the last confirmation screen didn't show up. I got the email that my card had been billed though so I didn't want to try to refresh the screen and get billed twice. After waiting just a bit (I'm not known for my patience!), I didn't get my email with the link so I sent an email to cardio coach's customer service to say it didn't go through. I waited a minute and then I called the customer support number and left a message (as I said, not real patient!). Then I realized that I wasn't realistically going to get customer support at 8 pm on a Sunday evening and I was sure that I would have an email response in the morning.
So (still not being patient) I checked my email a couple of minutes later and there was a response from cardio coach and an email with the links. Yippee! And then, a couple of minutes later I got a phone call from a voice that I instantly recognized! It was Coach Sean calling to make sure that I had gotten the email and was able to download my purchases. Who would have expected customer service late Sunday evening and a follow-up phone call just to make sure that everything went through?
Anyway, I can't say enough good things about the cardio coach workouts or the customer service. So thanks again ladies for enabling me!
Lisa
Yesterday evening I sat down to order them and my internet connection was a little slow so I got through the ordering process but the last confirmation screen didn't show up. I got the email that my card had been billed though so I didn't want to try to refresh the screen and get billed twice. After waiting just a bit (I'm not known for my patience!), I didn't get my email with the link so I sent an email to cardio coach's customer service to say it didn't go through. I waited a minute and then I called the customer support number and left a message (as I said, not real patient!). Then I realized that I wasn't realistically going to get customer support at 8 pm on a Sunday evening and I was sure that I would have an email response in the morning.
So (still not being patient) I checked my email a couple of minutes later and there was a response from cardio coach and an email with the links. Yippee! And then, a couple of minutes later I got a phone call from a voice that I instantly recognized! It was Coach Sean calling to make sure that I had gotten the email and was able to download my purchases. Who would have expected customer service late Sunday evening and a follow-up phone call just to make sure that everything went through?
Anyway, I can't say enough good things about the cardio coach workouts or the customer service. So thanks again ladies for enabling me!
Lisa