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This is a discussion on problems with nutrition software within the Workout Manager & Website Bugs forums, part of the Support Forums category;; Hi, yesterday I purchased the nutrition for 9.99, I had no problems yesterday using the software. Today when I went ...
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#1
07-21-2008, 09:24 PM
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Hi, yesterday I purchased the nutrition for 9.99, I had no problems yesterday using the software. Today when I went to log in I recieved this message when clicking on my nutriton. And if I used the nutriton link on the tool bar it said I have to first purchase the package. Please help. Also if I log out it says there is a problem with logging out.
Thank You. Jenn Not Found The requested URL /workout/user/<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd"><html xmlns="http://www.w3.org/1999/xhtml"><head> <meta http-equiv="Content-Type" content="text/html; charset=utf-8" /> <title>TheCatheNation Workout Manager</title> <script type="text/javascript" src="../js/check.js"></script> <script type="text/javascript" src="../js/check_package.js"></script> <script src="../js/SpryMenuBar.js" type="text/javascript"></script> <script src="../js/WM_home.js" type="text/javascript"></script> <script type="text/javascript" src="../ajax/ajax.js"></script> <script type="text/javascript" src="../js/wmGoal.js"></script> <script type="text/javascript" src="../js/trial.js"></script> <script type="text/javascript" src="../js/weight.js"></script> <script type="text/javascript" src="../js/calendarDateInput.js"></script><script type="text/javascript" src="../js/schedule_sts.js"></script><script type="text/javascript" src="../js/check_bodylog.js"></script> <link href="../css/SpryMenuBarHorizontal.css" rel="stylesheet" type="text/css" /> <link href="WM_home_trial.css" rel="stylesheet" type="text/css" /> <link rel="stylesheet" type="text/css" href="../css/calender.css" /> <link href="../css/tcn_css.css" rel="stylesheet" type="text/css" /> <link href="../css/dvd_stats.css" rel="stylesheet" type="text/css" /><link rel="stylesheet" type="text/css" href=" was not found on this server. 
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#2
07-23-2008, 06:47 AM
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I am having problems with the nutrition software too. I purchased the nutrition software on Monday and it was working fine until today. Now today when I try to enter it tells me I have to purchase it first. I tried logging in several times and even restarted my computer but nothing works. This is very frustrating.
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#3
07-23-2008, 06:56 AM
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Ditto. Same problem here.
__________________
 Jann Take responsibility for your weight loss and fitness goals. You have the power to steer your life in the direction you want, so take it! 
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#4
07-23-2008, 10:53 AM
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I am also having the same problem. Do you think they will refund our money or let us have a free trial period until the problem is fixed?
Carrie
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#5
07-23-2008, 01:15 PM
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NEW Problem and this one really concerns me. I am logged in as me and I selected “my nutrition.” I am not seeing my data but apparently I am seeing someone else’s data. If I had wanted I could have changed all their settings. I have put a few hours into entering my meal plans and custom foods and I hope they don't get lost or changed.
__________________
Jann Take responsibility for your weight loss and fitness goals. You have the power to steer your life in the direction you want, so take it!
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#6
07-23-2008, 02:24 PM
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Me too! I used it fine this morning, before 7am, now it is telling me I have to purchase, which I already did.
thanks.
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#7
07-23-2008, 05:18 PM
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Quote:
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#8
07-23-2008, 09:26 PM
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I tried logging into the forum instead of WM after opening a new browser and no such luck. I don't really want to pay for something I can't use, even though it's only 10 bucks.
Thanks for any insights into this "bug" problem. Carrie
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#9
07-24-2008, 07:13 AM
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I had trouble logging in to the nutrition software, ended up re-purchasing (worrying that I hadn't done it right in the first place) and had one blissful day with the software working properly. Yesterday I was still able to log in but it started acting up (lost my info, had someone else's info, then my info came back). Then today I'm back to being unable to log in.
 I'm glad they are working on it, but I loved it so much for that one day that I look forward to using it again!
__________________
 fitness tools: http://figlife.com/tools/ "When angry, count to four; when very angry, swear." ~ Mark Twain 
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#10
07-24-2008, 08:21 AM
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Quote:
This is caused by the login bug that nearly everyone is seeing. Our programmers have now identified the problem and are working on a solution. You can still access the Nutrition Software, but you need to do some things first. #1 Close all browsers #2 Open a new browser. #3 Go to the Workout Manager Page #2 Log out of WM and click on the Forums tab at the top of the WM page. #3 Now log in to the forums #4 At the top of the Forums header click on the Workout Manager tab and you will be returned to the Workout Manager where you should now be logged in. #5 Try clicking on the Nutrition link in the tools menu. Your software should launch now. #6 The trick is to only use the Forums login until this login bug issue is fixed. #7 If these steps don’t work please clear cookies from your browser and try again We’re currently working on a solution to this and will let you know just as soon as we have it figured out.
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problems with nutrition software
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