what happened to my custom foods and recipes?

[Dutchie42]

Hi,

I've used the nutrition feature twice before, both times for a few months and had a lot of custom foods and recipes input, cause I'm in Europe and we have different products overhere.

However, with the new version, it's all disappeared.

I just signed up for the nutrition software for the 3rd time so I'd appreciate it if all my custom foods and recipes are put back in place. Thanks.

BTW: I also posted this as a comment with the article regarding the new version on your blog, but it seems to have disappeared.

Love hearing from you.

[SNM Videos]

We haven't touched the premium nutrition site. Everything is exactly as it was and we haven't removed anything. As long as you re-registered with the same username and password you should find all of your old data still in place.

[Dutchie42]

I did, but it's not there. Neither we're my personal settings or what I input for weight, and measurements in the past. I had to input that again too.
I've never changed my username. It's been the same since I signed up here many years ago.

[SNM Videos]

I would suggest as a first step opening a ticket. we can then investigate further.

[Dutchie42]

I already opened a ticket on 10 January but didn't receive any reply.

ETA: and apparently, I can't submit a 2nd ticket about not receiving an answer yet cause my email address is in the system

[SNM Videos]

It can take several days or longer for a technical problem before you get a response, but you have already been responded to and we're awaiting your response. You may want to check your junk mail folder.

[Dutchie42]

Thanks, it was in my junk mail.