Help with lost G.C.

[melissamd]

Hi,
I've written to customer service, but the turnaround time is so slow and nothing is beign resolved. Has anyone had this happen,or is there anyone at custmer service who can help: I was a Spotlight Success Story, so I was award a $100 gift certificate. It never came. I emailed. They said wait. I waited. I emailed again, as it never came. They said it emailed on 4/15...but they would email again...again, it never came. My spam box is front and center and always lets me know what is there. It was not spammed. It never came. I want to use it with the bundle discount, but I'm afraid the promo will expire...and, on top of that, I really want some new dvds. Is there some way I can call and get the code from the g.c. Or give you an alternate email? Please help. Thank you!

[SNM Videos]

Customer service has been contact with you and is who you need to continue to talk to. This support forum is only for technical issues. I'm sure they will help you get this resolved.