We always respond in two business days and usually the same day. If you haven't received a response it probably means your not sending your question to the right address or our response is in your junk mail. We use a ticketing system for our customer service that will automatically send you a ticket number when you successfully contact us. If you did not receive a ticket number it means you emailed the wrong address. You should be sending your request to [email protected] .I sent an email to support 2 days ago and 9 days ago. When can I expect a response?