Downloading is slow, stalls, or does not complete.

There are many reasons and variables that come into play when downloading a file from the internet. If you are experiencing trouble, we ask that you first try these steps before submitting a help ticket:

1. Check that you are using the most updated version of your browser. If you are not, install it, then try again.



2. There could be some corrupted, cached data in your browser preventing you from gaining a clean session. We suggest closing all browser windows and tabs except for the one you are working in. Then clear out any old temporary stored cache, authenticated session, cookies, etc. from your browser. For instructions on how to do this go here: http://www.wikihow.com/Clear-Your-Browser%27s-Cache
   
   After clearing out your cache, close and restart your browser then try again.



3. You may need the assistance of a download manager. Internet connections are never perfect and in some cases, when downloading, if your connection is broken, even for a second, some browsers cannot re-establish the connection and your download will stall or timeout. Here is a small list of download managers that may help prevent this scenario and sometimes speed up the process:
   
   
   
   • http://www.freedownloadmanager.org/
   
   
   • http://www.apple.com/downloads/macosx/internet_utilities/speeddownload.html
   
   
   • http://www.enterra-soft.com/products/downloadmanager/
   
   
   • http://www.speedbit.com/