Cathe,
I just wanted to make a comment about the service I recently received from Nancy, one of your customer service reps.
I had a problem with the IMAX2 DVD and sent an e-mail to customer service. I was surprised at a couple of things - #1) response time - it was immediate! #2) level of service - Nancy handeled everything with excellence. She followed up with me and made me feel like I was the only customer she was servicing (which I know can not be true, as I'm sure she is working with many others as well).
In a world where everything is becoming more automated and less personal, it was nice to experience something that made me feel like I was important and my concern would be addressed.
I wanted to post this because it seems people often waste no time in complaining, but rarely take the time to praise the good. Unfortunately, I have been known to do a bit more complaining, in my past, and wanted to change that by taking the time to give praise when praise is due.
So, thank you and Nancy for the wonderful service I received. I was so astounded by it, I didn't mind that I even had a problem
Thanks again,
Cheryl :+
I just wanted to make a comment about the service I recently received from Nancy, one of your customer service reps.
I had a problem with the IMAX2 DVD and sent an e-mail to customer service. I was surprised at a couple of things - #1) response time - it was immediate! #2) level of service - Nancy handeled everything with excellence. She followed up with me and made me feel like I was the only customer she was servicing (which I know can not be true, as I'm sure she is working with many others as well).
In a world where everything is becoming more automated and less personal, it was nice to experience something that made me feel like I was important and my concern would be addressed.
I wanted to post this because it seems people often waste no time in complaining, but rarely take the time to praise the good. Unfortunately, I have been known to do a bit more complaining, in my past, and wanted to change that by taking the time to give praise when praise is due.
So, thank you and Nancy for the wonderful service I received. I was so astounded by it, I didn't mind that I even had a problem
Thanks again,
Cheryl :+
